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The Claims Process
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The Military Claims Process: Non-DPS
This page describes the process for submitting a Non-DPS claim. DPS claims* (the Defense Personal Property System) must be submitted through the DPS System. All information about the DPS System can be found at the Website
* Non-DPS Claims have a different Government Bill of Lading (GBL) Number than DPS Claims. Non-DPS Claims have the format AA123456 -2 alpha characters and 6 numeric characters. DPS Claims will have the format AAAA1234567. If your GBL has 4 alpha characters you must file via the DPS system.
2. Via the Internet
Go to your TSP's Website or contact them to get the link to their Internet site that has the online forms to fill out
There are 2 methods for submitting a Non-DPS claim;
        IF YOUR TSP HAS DIRECTED YOU TO THIS WEBSITE CLICK HERE TO FILE YOUR CLAIM.
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  1. By Mail/Fax
Find your Transportation Service Provider (TSP) and mail or fax your DD1840 or DD1850 forms to them. Your TSP is listed on your Government Bill of Lading (GBL)